Privacy Policy

Information We Collect

Personal Information

Information that identifies you personally, including:

• Name
• Mailing address
• Email address
• Telephone number
• Date of birth
• Insurance information
• Physician information
• Information submitted through contact forms, service requests, or online applications

Health Information

When you request products or services, we may collect health-related information necessary to provide home medical equipment and related services. Such information may be protected under the Health Insurance Portability and Accountability Act (HIPAA) and other applicable laws.

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Date and time of visits
• Referral websites
• Usage data and analytics information

How We Use Your Information

We may use the information we collect to:

• Provide home medical equipment and related services
• Process orders and service requests
• Verify insurance eligibility and benefits
• Communicate with you regarding products, services, and support
• Respond to inquiries and customer service requests
• Improve our website and user experience
• Maintain security and prevent fraud
• Comply with legal, regulatory, and contractual obligations
• Conduct business operations and quality improvement activities

HIPAA Compliance

As a provider of home medical equipment, Archer's Total Home Healthcare may collect and maintain Protected Health Information (PHI) as defined by HIPAA.

Our use and disclosure of PHI is governed by applicable federal and state laws, including HIPAA, and our Notice of Privacy Practices where applicable. If there is any conflict between this Privacy Policy and our Notice of Privacy Practices, the Notice of Privacy Practices shall control regarding PHI.

Sharing of Information

We do not sell your personal information.

We may share your information with:

• Physicians and healthcare providers involved in your care
• Health insurance plans and payers
• Billing and claims processing vendors
• Service providers who assist in operating our business
• Government agencies when required by law
• Legal or regulatory authorities as necessary to comply with applicable laws

All third parties receiving information from us are expected to protect the confidentiality and security of such information.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality
• Analyze website traffic
• Remember user preferences
• Enhance user experience

You may adjust your browser settings to refuse cookies; however, some website features may not function properly.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Retention of Information

We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, enforce agreements, and meet applicable healthcare record retention requirements.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites. We encourage users to review the privacy policies of any third-party sites they visit.

Your Privacy Rights

Depending on your state of residence and applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain information, subject to legal limitations
• Request information regarding how your data is used or disclosed

To exercise any applicable privacy rights, please contact us using the information below.

Children's Privacy

Our website is not directed toward children under the age of 13. We do not knowingly collect personal information from children through our website without appropriate consent.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date. Continued use of our website after changes are posted constitutes acceptance of the revised policy.